FAQ: Frequently Asked Questions

All you ever wanted to know about camping Arolla without ever daring to ask

FAQ - Frequently Asked Questions

 

Here you will find all the answers to questions that our customers usually ask us.

General

Why can not we book a place?

  • Because our locations are neither delimited nor numbered.
  • And we have always had enough space at the campsite. You just have to come.
  • The campsite is large and we have enough space to accommodate all campers and their vehicles.
  • So we cannot take reservations for tent pitches. Never.
  • For vans, caravans and motorhomes, we do not take reservations either.
  • And therefore we do not respond to requests for reservation of pitches.
  • But if you want to be reassured, you can always call us 2 to 3 days before your arrival to check with us that there is indeed room during this period.
  • For groups, please contact us via the contact form.

Do you have tents to rent?

  • On reservation, we rent tents 2 or 3/4 people (see pricing section).
  • However we do not rent a cottage or caravan.
  • And of course we rent our (now famous) tents Cocoon & Cozy

I heard about your tents "Cocoon & Cozy". What is it ?

  • These are all-inclusive luxury tents, real beds (for 2 people) & wood stove
  • all information and booking online on our dedicated website https://www.cocoon-arolla.com

I would like to come without a car, is it possible?

  • Yes. We have a lot of guests coming with no car and staying several weeks on the campsite.
  • All services and shops are accessible by walking or by bus. No need for a car.
  • We have more and more people coming by airplane to Geneva and then by train and bus (see Contact link).

The campsite

Is there Internet access at the campsite?

  • Yes. Most parts of the campground are covered by a Wifi (Wlan) network.
  • This network is free for our guests.

Are there electrical connections?

  • Yes, some parts of the campsite pitches have electric connections.
  • Terrace A (for caravans and camper vans) has 10 amp european plug connections.
  • Terrace B (for tents) has also a few 10 amp swiss plug connections.

What happens if I spend the night in a hut ?

  • An exclusive service of Arolla campsite.
  • At the campsite, under certain conditions, we don’t charge for the nights you stay in huts.
  • For Example, you camp for several days with 2 people one tent and a car.
  • The nights you stay on the camping we charge for 2 people, one tent and one car.
  • The night you stay in a hut we only charge for the tent and the car.

Is there a swimming pool?

  • Unfortunately, no.

Food & drinks

Do you have a grocery store?

  • YYes we have a small grocery store with very good local and artisanal products.
  • As well as some vegan products, gas, drinks
  • In the village (15 minuts walk or 3 minuts by car) you’ll find two bigger groceries.

Do you sell bread?

  • Yes, we sell bread, but it must be ordered the day before at our reception.

Do you have a freezer to deposit blocks of ice?

  • Yes. You can use the freezer for your iceblocks.
  • We don’t accept either water bottles or food in the freezer. It is strictly reserved for ice blocks.

Do you do eatery and drinks ?

  • Not directly at the campsite.
  • But we do cook and serve food continuously, all day, in our bar/restaurant La Gouille located 3km from the campsite.
  • More information on www.lagouille.com

Can I pay with a credit card?

  • Yes. We accept most credit and bank cards.

The environment of the campsite

What is the sunshine at the campsite?

  • The sunshine times vary in the season.
  • The sun arrives at 8h30 and leaves at 19h00 beginning of July.
  • End of August, the sun arrives at 9h30 and leaves at 18h30.
  • You can see it live on our webcam.

What is the temperature at night?

  • This is difficult to predict. It depends on the periods, the winds etc …
  • Usually we have between 4°C and 7°C in the morning but it can get colder.
  • It is recommended to have gear adapted to this altitude.

Is it ok to make fire?

  • It is strictly forbidden to have such fires on our beautiful alpine grass!
  • Our guests can use the campsite’s free common barbecue.
  • Elevated barbecues are allowed but you should respect your neighbours.

Can I come to the campsite with my dog?

  • Our dog friends (on a leash) are welcome at the campsite. See prices.
  • On the other hand they are strictly forbidden in Cocoon tents.

What are the maps that cover the area of ​​Arolla?

  • We recommend the 1/25000 map from TopoRando named “Val d’Hérens”.
  • This map covers all the valley. It is still available at the Bournissen Sports store in the village of Arolla.

Do not hesitate to contact us

Contact Us

 

We are at your disposal for any question or simple request for information.

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Send your message

We do not take reservations for tent pitches. Never, ever.
Because there is no numbered pitch, and we always have had enough space at the campsite, you just have to come.
For van, caravan and camping car, we do not take reservations either.

We therefore will not respond to requests for the reservation of pitches.

But if you want to be reassured, you can always give us a call 2 to 3 days before your arrival.

You have answers to frequently asked questions on the FAQ.

For questions about the price of your stay, or to rent a tent this is on the rates page.

And for the anything else, we are at your disposal for any other question or simple request for information.

Where to find us

Camping Arolla - Route de Tsalion, 8 - 1986 Arolla - Switzerland

Access to the campsite

Call us

from June to September

 +41 27 283 22 95
 +41 79 237 03 59

And when the reception is closed you can join us at La Gouille :

+41 27 283 11 66

Opening Dates

The campsite is open.

The campsite opens Jun 6, 2020 and is closed from Sep 14, 2020

Reception usually opens : 8-10h / 17-19h

New For This Season 2020 ×