FAQ: Frequently Asked Questions

All you ever wanted to know about camping Arolla without ever daring to ask

FAQ - Frequently Asked Questions

 

Here you will find all the answers to questions that our customers usually ask us.

General

Why can not we book a place?

  • Because our locations are neither delimited nor numbered.
  • So we cannot take reservations for tent pitches.
  • For vans, caravans and motorhomes, we do not take reservations either.
  • And therefore we do not respond to requests for reservation of pitches.

What are the peak periods ?

  • The peak periods are the weekends between July 15 and August 15.
  • Outside of these periods, you can come without worry. No need to ask us if there will be available pitch 😄.
  • If in doubt during those busy times, we recommend that you come in the morning or early afternoon.
  • And if you want to be reassured, you can always call us 1 day before your arrival.
  • For groups, please contact us via the contact form.

Do you have tents to rent?

  • On reservation, we rent tents 2 or 3/4 people (see pricing section).
  • However we do not rent a cottage or caravan.
  • And of course we rent our (now famous) tents Cocoon & Cozy

I heard about your tents "Cocoon & Cozy". What is it ?

  • These are all-inclusive luxury tents, real beds (for 2 or 4 people) & wood stove.
  • All information and booking online on our dedicated website www.cocoon-arolla.com

I would like to come without a car, is it possible?

  • Yes. We have a lot of guests coming with no car and staying several weeks on the campsite.
  • All services and shops are accessible by walking or by bus. No need for a car.
  • We have more and more people coming by airplane to Geneva and then by train and bus (see Contact link).

The campsite

Is there Internet access at the campsite?

  • Yes. Most parts of the campground are covered by a Wifi (Wlan) network.
  • This network is free for our guests.
  • The Wifi was extended and renovated in 2021.

Are there electrical connections?

  • Yes, some parts of the campsite pitches have electric connections.
  • Terrace A (for caravans and camper vans) has 10 amp european plug connections.
  • Terrace B (for tents) has also a few 10 amp swiss plug connections.

What happens if I spend the night in a hut ?

  • An exclusive service of Arolla campsite.
  • At the campsite, under certain conditions, we don’t charge for the nights you stay in huts.
  • For Example, you camp for several days with 2 people one tent and a car.
  • The nights you stay on the camping we charge for 2 people, one tent and one car.
  • The night you stay in a hut we only charge for the tent and the car.

Is there a swimming pool?

  • Unfortunately, no.

Food & drinks

Do you have a grocery store?

  • Yes we have a small grocery store with very good local and artisanal products.
  • As well as some vegan products, gas, drinks
  • In the village (15 minuts walk or 3 minuts by car) you’ll find two bigger groceries.

Do you sell bread?

  • Yes, we sell bread, but it must be ordered the day before at our reception.

Do you have a freezer to deposit blocks of ice?

  • Yes. You can use the freezer for your iceblocks.
  • We don’t accept either water bottles or food in the freezer. It is strictly reserved for ice blocks.

Do you offer food and drink at the campsite?

  • Since 2021 you can eat and drink in our new place: La Chotte located a few minutes from the campsite.
  • And for our customers we can also offer various options on site at the campsite.

Can I pay with a credit card?

  • Yes. We accept most credit and bank cards.

Can we pay with the twint.ch app ?

  • Yes. We accept payments from the Swiss app Twint.

The environment of the campsite

What is the sunshine at the campsite?

  • The sunshine times vary in the season.
  • The sun arrives at 8h30 and leaves at 19h00 beginning of July.
  • End of August, the sun arrives at 9h30 and leaves at 18h30.
  • You can see it live on our webcam.

What is the temperature at night?

  • This is difficult to predict. It depends on the periods, the winds etc …
  • Usually we have between 4°C and 7°C in the morning but it can get colder.
  • It is recommended to have gear adapted to this altitude.
  • You can check the live weather forecast for the next 6 days at the bottom of the page.

Is it ok to make fire?

  • It is strictly forbidden to have such fires on our beautiful alpine grass!
  • Our guests can use the campsite’s free common barbecue.
  • Elevated barbecues are allowed but you should respect your neighbours.

Can I come to the campsite with my dog?

  • Our dog friends (on a leash) are welcome at the campsite. See prices.
  • On the other hand they are strictly forbidden in Cocoon tents.

What are the maps that cover the area of ​​Arolla?

  • We recommend the 1/25000 map from TopoRando named “Val d’Hérens”.
  • This map covers all the valley.

Contact

Where to find us

Camping Arolla - Route de Tsalion, 8 - 1986 Arolla - Switzerland

Access to the campsite

Call us

from June to September

No reservations. See FAQ
 +41 27 283 22 95
by SMS  +41 79 237 03 59

Opening Dates

Annual closure.
The campsite will re-open in June Jun 12, 2021 (close on Sep 13, 2021)

Reception usually opens : 8-11h / 16-19h

Countdown to open